Defective item? Email us at orders@anna.com with the pictures showing the defect, we will refund your money or exchange the product, as you like! Customer satisfaction is our utmost priority 💕
Kindly email us the issues to orders@anna.com within 2 days after delivery
DEFECTED or DAMAGED ITEM
• Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
• If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product is reported within 2 days after the delivery date.
• If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product is reported within 2 days after the delivery date.
ORDER CANCELLATION POLICY
• Anna does not provide "refunds" or offer a "money-back guarantee" for purchased items.
• Customers who make payments via Debit/Credit Card have the option to request a cancellation within 24 hours of placing their order. Instead of a refund, the order amount will be converted into a coupon of equal value, which can be used for future purchases from Anna within the next 60 days.
• Customers who make payments via Debit/Credit Card have the option to request a cancellation within 24 hours of placing their order. Instead of a refund, the order amount will be converted into a coupon of equal value, which can be used for future purchases from Anna within the next 60 days.
ONLY SIZE EXCHANGE
• The item is to be packed and given to the rider or sent by you to our given address in the same packaging, tagged and same condition.
• Delivery charges apply on exchange.
• Refund or exchange end-to-end process takes 7 – 10 days.
• If the item is to be sent by the customer to the warehouse, delivery charges are to be paid by the customer.
• Please note that no return, no exchange on sale items
• Find the full Return & Exchange policy HERE.
• Delivery charges apply on exchange.
• Refund or exchange end-to-end process takes 7 – 10 days.
• If the item is to be sent by the customer to the warehouse, delivery charges are to be paid by the customer.
• Please note that no return, no exchange on sale items
• Find the full Return & Exchange policy HERE.
We hope you are happy with your purchase, if any size issue, feel free to contact us within 2 days of delivery.